1. The customer is responsible for determining whether theit accessing and/or use of the Website is compliant with applicable laws in their jurisdiction and they warrant to the company that gambling is legal in the territory where they reside. When opening an account and/or using the company's Website, the customer must make sure that their actions are legal in the territory in which they reside. The customer also guarantees and agree that they have received legal advice before registering on the company's Website, If the company becomes aware that a customer is a resident in a country where the use of the company's Website is considered illegal, the company has the right to close the customer's account and refund any remaining balance on their account at the moment of its closure (after the deduction of any winnings credited after their most recent deposit was made).
2. In the event of
⚫ duplicate registration (including registering under a new name), the submission of someone else's, invalid, or forged documents (including those that have been edited using any kind of software or graphic editor)
multiple breaches of the Betting Company's Terms and Conditions
doubts about the identity of a customer or the information they have provided (le. address, credit/debit card details, other data)
any kind of fraud committed either by a customer or by another person acting in their interests or in collusion with them, including but not limited to
refund or rake fraud
use of a stolen or unverified bank card as a source of funds
⚫any actions a customer carries out or attempts to carry out which may reasonably be considered illegal in any applicable jurisdiction, which were committed deliberately or with the intention to deceive and/or circumvent constraints set in law regardless of whether this action or attempt ultimately causes loss or damage to the customer's account
⚫a customer having information about the result of an event when they placed a bet on it
⚫a customer being able to influence the outcome of an event due to their direct participation in the match (athletes, cooches, referees, etc.) or because they acted on behalf of the participants.
bets being placed by a group of bettors acting in concert (as a syndicate) in order to exceed the limits set by the bookmaker, as well as colluding with others in order to obtain an unfair advantage through bonus schemes or any other promotions offered by the company
the bettor being suspected of using special software or hardware which facilitate automated betting, including but not limited to the use of glitches, faults or errors in our software in connection with the Services we offer (including betting); or use of rogue equipment arid programs or analytical systems, including but not limited to software that allows customers to place bets without human intervention (for example, bots), etc. unfair means of any kind being used to obtain information or circumvent restrictions imposed by the company
• The company's management is entitled to request at their discretion any documents from the bettor substantiating their identity or other data they have provided (for example, passport details, residential address), as well as to cancel any payments until all such information has been venfied
The company's management reserves the right to conduct a video conference as a part of the identity verification process, or request that documents be sent by post. Verification may take up to 72 hours from the time of receipt of the documents. The cutcome of the video conference can be provided to the customer within 5 working days of a video conference taking place. If it is proven that the information provided is not valid, the company is entitled to take any reasonable measures including but not limited to canceling all bets and suspending
all transactions for the duration of the investigation, and to proceed with full verification of the account once any documents required for the
venfication procedure have been requested.
3. Upon completion of the investigation, the company can make any decision that it deems to be fair and reasonable. It may decide:
to black (ciase) the account (including any duplicate accounts), which may entail
voiding all bonuses, free bets and winnings received from those bonuses and free bets when using this duplicate account
at its sole discretion, canceling all winnings and refunding the balance of the customer's account at the start of the investigation (minus any canceled winnings) made from their main and duplicate accounts. The company also has the right to refund any amounts that are owed to it in connection with this duplicate account, directly from any of the customer's accounts (including any other duplicate account).
sole discretion (in exceptional cases), to allow the continued use of the main account and recognize it as valid, while all bets placed by the customer from the duplicate account will be void, the duplicate account(s) will be blocked and/or canceled by decision of the company (the decision is made for each particular case individually, according to the extent of the violation).
al
at its:
4. The bettor shall be held liable for violations of the abovementioned paragraphs. Should those Rules bo violated, the bookmaker reserves the
right to refuse to pay any winnings or to refund stakes, as well as to cancel any bets. The bookmaker shall not be liable in relation to the moment.
when they become aware that the customer falls within any of the aforementioned categories. This means that the bookmaker shall be entitled to Take the above measures at any time once they have become aware that the customer is an individual who can be categorized as above. 5. For all queries relating to refund requests, customers should contact the Support Service via the live support chat within the first twenty four
(24) hours of the alleged transaction. Each query will be handled in a timely manner within 24-72 hours after the submission of the query, depending on the department involved, and an
answer will be provided after that time. The customer acknowledges and accepts that each query will be reviewed on a case-by-case basia and is ready to provide any additional information upon the request of The Support Service officer if sup this is s necessary in order to provide a reasonable answer In some cases, it can take
will be notified of this. more time to provide ana answer to the customer and the customer will be
The approval of a refund request depends on the particular payment method used to make the alleged transaction. The refund will be made through the same payment method used to make the alleged transaction. Subject to the existing Terms and Conditions, the company reserves the right to refuse any such request at its sole discretion.
