Contents
1. Key terms and concepts
2. General Terms
2.1. Restricted territories for Netent gaming provider
3. Main rules for accepting bets
3.1. Bet Slip Sale
4. Types Of Bets
4.1. Single bet
4.2. Accumulator bet
4.3. System bet
4.4. ADVANCEBET
5. Restrictions on some event outcomes
6. Deposits and withdrawals
7. REFUND POLICY
8. Procedure for resolving disputes
9. Markets (outcomes)
10. Rules on sports
10.1. Eurovision
10.2. AFL (Australian Football League)
10.3. American Football
10.4. Badminton, table tennis, beach volleyball
10.5. Basketball
10.6. Baseball, Softball
10.7. Biathlon
10.8. Boxing, Martial Arts
10.9. UFC
10.10. Cycling
10.11. Water Polo
10.12. Volleyball
10.13. Handball
10.14. Golf
10.15. Darts
10.16. Curling
10.17. Cricket
10.18. Beach handball
10.19. Beach Football
10.20. Rugby
10.21. HORSE RACING
10.22. Squash
10.23. Snooker
10.24. Tennis
10.25. Floorball
10.26. Football
10.27. Futsal
10.28. Field hockey
10.29. Bandy
10.30. Ice hockey
10.31. Bowls
10.32. Chess
10.33. What? Where? When?
10.34. Formula 1, Motorcycle Racing
10.35. Lacrosse
10.36. Politics
10.37. eSports
10.38. Olympics
10.39. Winter Sports
10.40. Gaelic Football, Hurling
10.41. Weather
10.42. Futsal 4x4
10.43. Tank Biathlon
10.44. Esports Football
10.45. Esports Basketball
10.46. Esports Ice Hockey
10.47. Counter-Strike
10.48. Esports UFC
10.49. World of Tanks
10.50. Esports Tennis
10.51. Dota 2
10.52. Worms
10.53. Esports WWE
10.54. Esports Cricket
10.55. Mortal Kombat X
10.56. Esports Golf
10.57. Esports Baseball
10.58. Street Fighter V
10.59. Esports Pool
10.60. 21
10.61. DICE
10.62. RANDOM LEAGUE
10.63. League of Legends (ARAM)
10.64. League of Legends (Classic mode)
10.65. MARBLE FOOTBALL
10.66. MARBLE BASKETBALL
10.67. MARBLE GOLF
10.68. MARBLE SHOOTING
10.69. MARBLE FIDGET SPINNERS
10.70. MARBLE BILLIARDS
10.71. MARBLE CURLING
10.72. MARBLE COLLISION
10.73. MARBLE WAVES
10.74. MARBLE ROUND TARGET
10.75. MARBLE SLIDES
10.76. MARBLE RACE
10.77. MARBLE MMA
10.78. MARBLE BLOCK BREAKER
10.79. MARBLE LOTTO
10.80. MARBLE BASEBALL
10.81. MARBLE VOLLEYBALL
11. Examples
11.1. Calculating an Asian handicap single bet
11.2. Calculating an Asian handicap accumulator bet
11.3. Calculating an Asian total bet
12. Calculating accumulator and system bets
13. Toto-15
13.1. General terms
13.2. Distribution of the prize fund by category
13.3. General Provisions
13.4. How to place a Toto bet
13.5. Jackpot Payment
13.6. Disputes
13.7. Batch Bet
14. TOTO Correct Score
14.1. How to place a Toto Correct Score bet
15. TOTO-Football
15.1. General provisions
15.2. TOTO-Football bets
15.3. Calculating a TOTO-Football bet
15.4. Distribution of the prize fund
15.5. Calculation of winnings
16. TOTO Ice Hockey
17. Totalizator «Basketball»
18. TOTO FIFA
19. ESPORTS TOTO
19.1. DISTRIBUTION OF THE PRIZE FUND AND JACKPOT
20. Main sources of information
21. Golden Race
21.1. Virtual soccer
21.2. Greyhound and Horse Racing
21.3. Motorcycle Races
22. Privacy Policy
22.1. Information collected and its use
22.2. Disclosures
22.3. Security
22.4. Changes to our privacy policy
23. ANTI-MONEY LAUNDERING
24. Responsible gambling
25. Casino
25.1. Promotions
25.2. Stop list of wagering games
25.4. Errors Or Omissions
25.5. Force Majeure Events
1. Key terms and concepts
Key terms and concepts used by the betting company:
Bet -
an agreement between a customer and the betting company according to the
established Terms and Conditions. The outcome of this agreement is dependent on
an event and whether the event occurs. Bets are accepted under the conditions
offered by the betting company.
Outcome -
the result of an event, and a unique listing in the Sportsbook, on which the
bookmaker offers a bet.
Customer - an individual aged 18 (eighteen) or over who takes part in gambling.
Sportsbook -
a list of events offered by the bookmaker, along with the outcomes and betting
odds.
Canceled Bet -
a bet which is void for any reason stipulated by these Terms and Conditions, and
which is settled with odds of 1.00. In accordance with these Terms and Conditions,
in the event that a bet is canceled, the stake is refunded to the player.
Regular time -
the length of a match according to the competition rules for a particular sport,
including time added by the referee. Regular time does not include extra time,
overtime, penalty shootouts, and so on.
2. General Terms
1. The bookmaker accepts bets on sporting events and other events that take place in
internationally. Bets are accepted and winnings paid out once the bettor (customer) has
presented a document confirming their identity (passport).
2. Bets are accepted from individuals aged 18 and over in accordance with these Terms and
Conditions and the Terms and Conditions for accepting bets, stipulated by the bookmaker. The
bookmaker may consider invalid any bets made in violation of these Terms and Conditions and
the Terms and Conditions for accepting bets and paying out winnings. The bookmaker is not
responsible in the event that bets are found by the bookmaker itself to have been made in
violation of the Terms and Conditions, even if this is revealed after the fact.
3. If multi-accounting occurs on the MelBet website, the security service may block these accounts
for up to 2 months and recalculate all winning bets made from them (registration may be
completed for one IP address, one family, one email address, one payment method, one
credit/debit card number, one eWallet, and one electronic payment method; individuals
affiliated with a current user in any way may not register).
4. Conditions for accepting bets (odds, handicaps, totals, maximum bet limits, etc.) may be
changed after any bet; however, the conditions for bets already placed remain unchanged.
Customers should find out about any changes to the current sportsbook contents before placing
a bet.
5. The bookmaker reserves the right to refuse to accept a bet from any individual without
explanation.
6. In case of a staff error (misprints in the sportsbook, errors with the odds, etc.), deviation from
these Terms and Conditions when accepting bets, or if bets are proven to be improper in any
other way, MelBet reserves the right to declare bets made under these conditions invalid. In this
case, bets are paid out with odds of 1.00.
7. If suspicions of match fixing arise, the company may block all bets on the sporting event in
question until a final decision is made by an international organization, and may declare the
bets invalid if it is established that an event was fixed. In this case, bets are paid out with odds
of 1.00. The management team is not obliged to present bettors with its findings or evidence of
match fixing.
8. In the event of a clear error in the odds, bets will be settled using the final results according to
the market odds for the given outcome.
9. In the case of incorrectly settled bets (e.g. due to incorrectly recorded results), these bets will
be recalculated. Bets placed between the incorrect calculation and recalculation are considered
valid. If, after the recalculation, the player’s balance is negative, they must make a deposit
before they can place bets.
10. If the outcome of an event was known at the time a bet was placed on it, the bet is settled with
odds of 1.00.
11. The “Simultaneous Finish” rule is an outcome where more than one participant of an event,
tournament, championship, etc. is declared the winner. If two winners are announced, the total
stake is divided by 2 when the bet is settled. If three or more winners are announced, all bets
on this option are settled with odds of 1.00. This rule does not apply to “To be higher” bets.
12. If changes are made to these Terms and Conditions, bets accepted from the date of the
changes onwards follow the new rules.
13. The bettor is responsible for keeping their username and password safe. All bets registered on
the melbet.org website and bets placed in betting shops are valid. Bets can only be canceled on
the basis of these Terms and Conditions and the Terms and Conditions for accepting bets and
paying out winnings.
14. Connection failures and other technological faults in the customer’s communications are not
grounds for canceling a bet if the bet has been registered on the server.
15. Any bet placed by the customer, along with the customer’s agreement to place a bet with the
bookmaker, is conclusive evidence that the customer is familiar with these Terms and
Conditions and agrees with them.
16. Only event results announced by the bookmaker can serve as a basis for settling bets and
calculating winnings. Claims regarding the results of an event will only be considered if they
include official documentation from sporting federations. Results announced by other
bookmakers are not an official source of information for the bookmaker.
17. When collecting winnings, the bettor must check that the correct amount has been paid out. If
they do not agree that the amount is correct, they must inform the bookmaker and provide
their account number, the date, the time, the event, the amount, the selected outcome, the
odds, and the reason for the disagreement over the credited winnings. All claims regarding
payouts of winnings must be made within 10 (ten) days. Claims regarding bet settlements for
Esports Live games (not including Esports) must be made within 72 hours of the end of the
game.
18. If the customer commits fraud against the bookmaker (holds multiple accounts, uses automated
betting software, employs arbitrage betting, uses a betting account for anything other than
placing bets, abuses loyalty programs, and so on), the betting company reserves the right to
stop these fraudulent actions by:
canceling bets;
closing the bettor’s account and returning any funds deposited to the account; and
contacting law enforcement regarding an incidence of fraud committed by the bettor.
The security service may verify the bettor’s account via video call. To verify the bettor,
the Security Service may request the necessary identification documents and
documentation regarding account deposits.
19. The company reserves the right to close a betting account and annul all bets placed using this
account if it is proved that:
the bettor possessed information about the result of an event when they placed a bet on
it;
the bettor was able to influence the result of the event by being directly involved in the
match (an athlete, referee, coach, etc.) or by acting on their behalf;
bets were placed by a group of bettors acting together (as a syndicate), with the aim of
circumventing the limitations established by the company;
one bettor has several betting accounts (multi-accounting);
the bettor is suspected of using special software or technology which allows them to
automate the betting process; or
any unfair means were used to obtain information or circumvent the limitations imposed
by the company.
The balance of a customer’s account in the aforementioned situations can be refunded
only after the completion of an investigation. The remaining balance is calculated
excluding any funds obtained through fraudulent means. The company reserves the right
to refuse to refund a player’s losses due to commission from payment systems for
depositing and/or withdrawing funds to/from their account with the betting company.
20. If the betting company’s security service has doubts about a bettor’s identity, or about the
veracity of any information provided by them (address, credit or debit card details or other
data), it has the right to request from the bettor any documents, at the company’s discretion,
proving the bettor’s identity or other information provided by the customer. The security service
may also cancel any payments until all the evidence has been reviewed. The betting company
has the right to request documents, which must be sent through terrestrial postal
services. Document verification can take up to 72 hours from the moment the documents are
received. If it is proved that the information received is not authentic, the company has the
right to cancel all bets and stop all financial transactions for an indefinite period, and to
continue to investigate the account and request further documentation required to verify the
authenticity of the account.
21. The bookmaker bears no responsibility and does not accept any claims regarding the
correctness of translations of team names, athlete surnames, or the locations of competitions
from foreign languages. All information in tournament headlines is auxiliary in nature. Any
potential errors in this information are not grounds for bet refunds.
22. The company reserves the right to update the text of the terms and conditions and to add new
terms at any time. The new or updated terms will enter into force and be applicable as soon as
they have been published on the website.
23. MelBet bears no responsibility for any damage or losses declared to be the result of using this
website or its content. This point applies in equal measure to the use, including improper use, of
the website’s content by any individual, to difficulties connecting to the website or using it, to
delays in the website’s functioning or transmission of data, to failures in the communication
lines, and to any errors, misprints, or omissions in the website’s content.
24. The account holder confirms/agrees that all actions carried out using their account are
performed by them personally. If any actions are carried out by a third party, the account holder
bears personal responsibility for providing access to their account.
25. The Terms and Conditions are governed by the laws of Cyprus.
The right to access and/or use the website (including any or all the products offered on the website)
may be illegal in certain countries (including, for example, the USA, the United Kingdom, Cyprus,
Netherlands, Iran, etc.). Customers are responsible for determining whether their access to and/or use
of the website is compliant with the applicable laws in their jurisdiction and they guarantee to the
company that gambling is not illegal in the territory where they reside.
Gambling on the internet is prohibited in some countries, and consequently gambling-related
payments and money transfers may also be forbidden. It is recommended to consult lawyers before
registering on our website. As national laws are subject to change, customers are responsible for
keeping up to date with any changes made to legislation.
The Betting Company is not responsible for any false information provided by the customer under this
paragraph of the Terms and Conditions.